Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

Check-in details: Check-in begins 15 minutes before departure, and we recommend that all guests arrive in the area 30 minutes before departure to allow time for parking (if applicable) and arrival to our location. Parking: Portland Discovery does not have parking for customers, and we recommend allowing extra time to find parking as it can be busy downtown. There are many public parking lots near our Long Wharf ticket booth, located at 170 Commercial Street. The best parking options are: - Simba Parking Lot at 216 Fore Street - Angelo’s Acres Lot at 441 Commercial Street These lots range from an 8- to 20-minute walk from our location, depending on your pace. Additional information: What to bring: You never know exactly what kind of weather you will get in Maine, but it’s safe to assume it will be cooler out on the water and bringing a light or heavy jacket is a good idea. We recommend sneakers as opposed to open-toed shoes for better stability. Restrictions: Are Tours Handicap Accessible? Canes and walkers are fine on the tour. There is a ramp that leads down to the boat that can vary in steepness, but our friendly, courteous deckhands are more than happy to lend a hand. MOST times manual wheelchairs are fine on the boats, but typically have to be lifted on, so weight restrictions can apply. Are Tours Dog Friendly? Our Tours are dog friendly! Provided your dog is friendly, well-behaved, and leashed they are welcome on our tours. Dogs cannot take up a seat of a paying passenger, so dogs must be in a lap or on the deck near your feet. We look forward to seeing you soon!