Ticket Information

Description

Transfer to Heathrow Airport Terminal 2,3,4,5 and Hotel in Postcodes Areas, SL3, TW5, TW6, London Postcodes Areas, W1, W2, W6, W8, W11, W12, W14, WC1, WC2, SW1, SW3, SW5, SW6, SW7, SW8, NW1, NW8. Pickup included

Cancellation Policy

All sales are final. No refund is available for cancellations.

• 0% refund if cancelled 0+ days before the start date

Redemption Instructions

Our driver will meet you with your name on a Board Sign outside the Cruise terminal at the specified pickup time.  (Please do not wait for your driver at the vehicle pickup and drop-off area) If you are travelling with a cell phone please let us know the number before the travel date so the driver may communicate with you on the day. If for any reason you need to contact the office or cannot locate your driver please call our UK number on 02089355116.  If waiting time at the cruise terminal exceeds 60 minutes from the set pickup time an additional charge will apply. £8.00 for every 10 minutes plus any additional car park charges.  The driver will leave the cruise terminal 90 minutes from the set pickup time, If not able to make contact with the passenger, If you experience any delays in disembarking the cruise ship, Please contact the office as soon as possible to avoid a no-show. This service includes 2 hours of viewing time (waiting time) at Windsor. If going beyond the 2 hours the additional charge is applicable, paid to the driver in cash on the day, £50 per hour for the Sedan and for the Minivan and the 8 Seater Van will be £60 per hour. Each traveller is allowed a maximum of 1 suitcase and 1 carry-on bag. Oversized or excessive luggage (e.g. foldable wheelchairs, Walker) may have certain restrictions, please inquire with the operator before travel to confirm if your excess luggage is acceptable. Suitcases size guide: big suitcase - 29x21x11 inches / 74x54x28 cm (25 kg to 55 lbs) and small suitcases (carry-on bag) - 22x14x9 inches / 56x36x23 cm. (15 kg to 35 lbs) By UK law, all luggage and other large equipment (e.g., foldable wheelchairs and Walkers) must not be placed in the seats and must be stored in the boot of the vehicle. Drivers will not risk this as they will incur points on their license if they are stopped and checked.

Pickup Information

The driver will meet you with your name on a Board Sign outside or inside the Cruise terminal at the specified pickup time. (Please do not wait for your driver at the vehicle pickup and drop-off area)