Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

Important: Please note that once you arrive to Cancun/Riviera Maya, you will be on U.S. Eastern Standard time (EST). You must manually set your smartphone's clock/personal watch ahead one hour in order to align with the correct time. This will guarantee that you don't miss your tour. Additional toll-free numbers to reconfirm: • From the US or Canada: 800 493 1427 • Within Mexico: 998 251 9231 or 998 251 9391 • Cell Phone: 998 227 30 22

Pickup Information

If you don´t find your pick up location please contact us +52 998 251 92 31