Ticket Information

Cancellation Policy

All sales are final. No refund is available for cancellations.

• 0% refund if cancelled 0+ days before the start date

Meeting and Pickup

Redemption Instructions

Please arrive 15 minutes before your tour start time for check-in. Out of courtesy to other guests, we’re unable to wait for latecomers. No refunds can be provided for late arrivals or no-shows. All guests (including children) must bring ID on the day of their tour. You are permitted to enter the Doge's Palace with handbags and small backpacks. But any large backpacks or luggage are not permitted inside. You have to check them in the cloakroom. There is no air conditioning in the secret passages, meaning the narrow spaces can get very hot in summer. Tips/gratuities (for your guide) are always appreciated. If the local municipality restricts access due to high tide and there are no walkways available, it is the client’s responsibility to bring appropriate footwear (e.g., boots). The guide will modify the itinerary to include alternate dry paths whenever possible. For last-minute closures, modifications may be communicated at the tour start time. All guests must supply their full name that matches a valid ID at the time of the booking. Should you fail to provide these, your reservation will be canceled. Name changes are not permitted. St. Mark’s Basilica can be subject to closures due to particular liturgical celebrations, especially during major religious holidays such as Easter or Christmas. In the event that the Basilica is closed, explanations will be provided from the outside.