Ticket Information

Description

For departure flight ETD from 08:30-23:30 only

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

End Point

Redemption Instructions

Meeting Point and Pick up time: If you are going to your destination from a hotel. We will send a Departure Notice to inform you on the Final Actual pick up time and pick up point from hotel. It will be faxed to your hotel’s front desk by one day before Service Date by 5.00 pm (1700 hrs). Please collect your Departure Notice from hotel front desk. If you didn't received it please contact with us! If you are being collected from an apartment or your home, please wait outside by your main door. If apartment or home unable to reach due to narrow streets and our vehicle size, will decide meeting point nearby. Due to airbnb no fax facsimile, we will email to you for the departure notice. ✿ Local contact office : (1000am to 0600pm / Mon to Fri) +81-80-3446-9966 (If call from mobile phone) 080-3446-9966 (If call from landline in Japan) 0081-80-3446-9966 (If call from landline outside Japan) ✿ 24 Hour Emergency contact: : +81-90-8777-9967 (If call from mobile phone) 090-8777-9967 (If call from landline in Japan) 0081-90-8777-9967 (If call from landline outside Japan) ✿ Cherry Tomato Call center (0700am to 1100pm) : (Guests can use Airport free wifi for Accessible this contact via SNS on Whatsapp and Line. ) +81-80-3446-9966 (If call from mobile phone) 080-3446-9966 (If call from landline in Japan) 0081-80-3446-9966 (If call from landline outside Japan) Important Notice :  1) Please contact Cherry Tomato Call Center if your hotel has not received the Departure Notice. 2) Please ensure that you are at your pick-up point at least 10-15 minutes in advance and have your Service Voucher ready to present to the driver. We cannot be responsible for guests who are not fetched on time and subsequently miss their flight. 3) Any last Minutes Changes , Please contact your agent. 4) Please contact us if the driver is late. 5) Please re-confirm your name and destination with driver. Driver will collect this voucher. We are not responsible if you board on wrong vehicle.