Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

To access Florence: Accademia Gallery , each visitor must present a valid photo ID that matches the name provided at the time of booking. Please provide the full names of all visitors at the time of booking. Failure to present the voucher with the full names of all visitors at the ticket office before entry may result in refusal of entry to the attraction.Where is the meeting point and can I recognize the guide? Meeting point: Via Ricasoli n. 45 Blue in front of the Accademia Gallery entrance. Please arrive at the meeting point a 15 minutes before your scheduled entry time. When you arrive look for 45 blue number. Florence residences use blue number and while business use red number . It's not on office. Please don't ring any bell and stay in front of the door. See florence italy assistant will assist you. This ticket give you priority access,bypassing the long line. This is self guided entry only. Please bring a valid I'D of your children to prove their age