Ticket Information

Description

Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

Tours operate as scheduled in normal rain/ snow conditions. Cancellation only occur during extreme weather (typhoons, blizzards, or severe weather warnings) when official authorities close attractions or suspend transportation. A full refund will be provided for trips canceled due to weather-related issues. Customers will be notified via email and phone before departure. Once your booking is confirmed, a departure notification email will be sent to your registered email by 18:00 (Korea time) the day before the tour. The email contains a group chat link for direct communication with your guide. Please join the group upon receiving the email. Free cancellation is not available within 24 hours of departure for personal reasons. Refunds are only granted in three cases: (1) local medical certificate (diagnosis or hospital receipt), (2) official transportation suspension notice, or (3) official attraction closure due to weather. If you miss the tour (NO SHOW) on the day one reschedule is allowed. Contact customer service immediately on the NO SHOW day. The tour can be rescheduled to the same itinerary within 7 days of the original date (limited to confirmed departure dates). A rescheduling fee of KRW 20,000 per person is payable directly to the guide on the new departure day. Children under 2 years old (less than 24 months) are free (without occupying a seat). Please inform us when making an appointment. Please specify the exact number of participants; the company will not be held responsible if the scheduled vehicle cannot accommodate everyone due to a failure to provide details when booking. Only accept pickups and drop-offs within Seoul city at the same location. Please be aware of potential issues such as high passenger volumes on weekends and traffic jams. The company will not be responsible for any inconveniences experienced by guests who choose weekend holiday groups.

Pickup Information

Note: Only traveler(s) who stay in hotels within Seoul will be picked up. Please inform us about your pick up hotel address and information after booking.