Ticket Information

Description

Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Pickup Information

Pickup is included from your accommodation in El Poblado or the Laureles area. The maximum waiting time at the hotel is 5 minutes. We can only pick you up if you provide us with your address at least 24 hours before the activity begins. If you book within 24 hours of the start of the experience, we will meet at Parque del Poblado. PICKUP IS ONLY AVAILABLE IF YOU ARE A GROUP OF AT LEAST 2 PEOPLE. (PICKUPS TAKE PLACE BETWEEN 30 AND 60 MINUTES BEFORE DEPARTURE AT PARQUE DEL POBLADO)