Ticket Information

Description

Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

BEFORE YOUR YOUR, PLEASE TAKE A MOMENT TO CAREFULLY READ AND SAVE THE INFORMATION BELOW. ***CRUISE SHIP PASSENGERS*** - CHECK IN & PICK UP CHECK IN 15 MINUTES BEFORE THE TOUR STARTING TIME. ALL THE TOURS ARE OPERATED IN LOCAL TIME (COZUMEL TIME). CHECK WITH YOUR CRUISE SHIP ANY TIME DIFFERENCE. COZUMEL HAS THREE CRUISE PORTS. ON THE DAY OF YOUR TOUR, VERIFY WITH YOUR CRUISE SHIP WHICH PORT YOU HAVE FINALLY ARRIVED AND FOLLOW THE DIRECTIONS RELATED TO THAT PORT FROM THE LIST BELOW REGARDLESS OF ANY PREVIOUSLY SELECTED PICK UP POINT. International Cruise Terminal (SSA-Mexico): Exit the cruise terminal and walk across the street to the Royal Village Shopping Center. Our Staff will be waiting right outside of the Marti sports store and will be wearing a blue Coco Adventours shirt. Puerta Maya Pier: Exit the cruise terminal and walk approximately 100 yards toward downtown. Across the street, you will find a Pemex Gas station, which has a 7-Eleven right next door. Our Staff will be waiting right outside of the 7-Eleven and will be wearing a blue Coco Adventours shirt. Punta Langosta Cruise Terminal: Exit the cruise terminal and walk over the bridge to the Punta Langosta Shopping Mall. Our Staff will be waiting right outside of the Starbucks, which has a lighthouse right next door, and will be wearing a blue Coco Adventours shirt. ***Hotel/Airbnb Travelers*** We'll pick you up right outside your location, as we are not allowed to enter the premises. Kindly look for any vehicle with the logo of Coco Adventures. ***Playa del Carmen Travelers*** We'll pick you up right outside the Ferry Terminal by the Monument to The Swallows at the Motor Lobby. - CONTACT INFORMATION If you need assistance at any time, feel free to call, text, or WhatsApp us at +52 (987) 564-5783.

Pickup Information

TO HELP US ARRANGE YOUR EXPERIENCE SMOOTHLY, PLEASE PROVIDE YOUR SHIP AND CRUISE LINE NAME, HOTEL, OR LET US KNOW IF YOU WILL BE TRAVELING FROM PLAYA DEL CARMEN. DO NOT INCLUDE A PICKUP LOCATION—WE WILL PROVIDE THE EXACT MEETING POINT BASED ON THE INFORMATION YOU SHARE.