Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

The meeting point Via della Conciliazione 48, in front of the Domus Artis shop. The assistant will be holding a 'Tourismotion' sign. Please make sure you arrive at the meeting point at least 10 minutes before the beginning of the tour. If you are late, you will not be able to catch up with the group, and will not be eligible for a refund. The activity lasts a total of 4 hours, including one hour of guided tour, the necessary time to secure the best possible seats, and the actual audience, which begins at 10:00 AM We recommend you carry your ID card or passport with you for possible controls. Before entering the Audience, you will have to pass through a security checkpoint, which cannot be accessed with metal objects such as knives, thermoses, bottles with liquids, or umbrellas. The starting time may be adjusted by up to 30 minutes before or after the selected time, depending on the monument's operational requirements. Any updates will be communicated by email and other available communication channels. The number to contact us is +39 06 92926678, contact us via whatsapp for emergencies