Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

Strollers: Subject to availability, preferably a foldable stroller. If not, it can be securely stored at the quay, and locks are available to borrow from the ticket shop. Service dogs must have certification and wear a harness/vest indicating they are on duty. Service dogs must be pre-booked through our booking department. Open sightseeing boat, dress according to the weather.