Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

Meeting and Pickup

Redemption Instructions

Happy Shuttle & Viator is pleased to help you make your vacation unique by transferring you from the airport to your hotel. Please read the following: Print this form or have ready a screenshot of it on your mobile along with any valid ID to show to our Airport greeters. After landing and passing through Immigration -> Baggage Claim -> Customs, please walk and look for the " Hotel Shuttle " exit door (glass sliding doors). Be aware of scammers at the airport. Please, avoid timeshare and taxi personnel inside and/or outside the terminal, they can be misleading in the location of your Shuttle Company. If any inconvenience to find us Don't let anyone call for you. We never ask our customers to take a taxi, make sure to call yourself to our offices. USA/Canada +1 888 290 4506, Mexico +52 998 980 2469, Whatsapp +52-998-275-5018, email reservation@happyshuttlecancun.com Our Greeters are waiting for you and other customers OUTSIDE the Terminal's building, at the official Hotel Shuttles area. They are well uniformed with a Polo Shirt lime Green color with the logo of our company is on the left chest area. Check-In: Our Greeters will do a check-in with you and will call your driver who is waiting in the next-door parking lot. It will take only a moment to be ready to take you to your destination. The departure pick-up time will be confirmed with our greeter. Number of passengers: The Transportation Federal Law permits us to provide the service only to the confirmed number of passengers in this voucher. Additional passengers may need to hire a last-minute taxi service. Important Note: If your hotel is not listed and or outside an 8km radius of Playa del Carmen then additional fees apply subject to availability, please contact us to get pricing On Departure pickup time our driver is allowed to wait up to 10min after the pickup time.