Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

IGNORE THE QR CODE ABOVE The QR code CANNOT be presented for a ticket onsite. The QR simply contains your tour access instructions. Please follow these instructions BEFORE you’re onsite because they require WiFi/signal. 1. Download my Action Tour Guide app: actiontourguide.com/app 2. Sign in/ register with your email (this is will automatically generate a one-time verification sent to your email. That code is NOT your tour password). 3. Go to “My Tours” and select “Enter Password”. Find your password in the instructions email sent by “Action Tour Guide” to you by email and text. 4. Download your tour NOW. Do not wait until you are onsite. BEFORE YOU START This is a self-guided audio tour. No guide will meet you. Entrance tickets, attraction tickets, parking, and transportation are not included. Your tour has lifetime access with no expiry. Use it on any date—no need to change your booking date. For walking tours, we recommend headphones. See how it works: actiontourguide.com/tutorial NEED HELP? Setup: actiontourguide.com/redeem FAQs: actiontourguide.com/faq Call: 1-508-506-1844 Email: support@actiontourguide.com ⚠️ NOTE Palm Springs: Star Homes may be obscured or partially hidden by gates, shrubs, or private roads. Please do not violate anyone’s privacy during your tour. Plan ahead: This preserve uses seasonal hours. They generally offer full access from November to April, but switch to a restricted, often weekend-only schedule from May to October for heat safety. Please confirm today’s hours before you arrive —call 760-343-1234 or visit https://www.cnlm.org/portfolio_page/thousand-palms-oasis-preserve-coachella-valley-preserve