Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

Address: Waianae Small Boat Harbor @ 85-491 Farrington Hwy. 96792 Check-in for the early morning tour is at 7:00am, and for the late morning tour at 11:15am - by the "A " pier gate. The crew will meet you by the gate (usually wearing an orange Wild Side shirt) - We will be leaving the harbor no later than 15 minutes beyond check-in time, and possibly earlier. Therefore, you **need to be on time for check-in**. Do not rely on the drive time given by your GPS, it will not figure in road work, school traffic, etc. - Check-in consists of group vessel orientation, safety briefing and then signing of waiver forms. If you miss the group safety briefing – or the boat – you will be considered a “no-show” and charged full price. What to Bring - Jackets, especially during the winter months or for the evening charters - We supply snorkel gear, but feel free to bring your (sand-free, odd size) own if you like. Ask us about prescription lenses (we may have one to loan), but contacts usually work fine. - Sunscreen (No spray-on sunscreen onboard please, overspray can create a safety hazard) - Sunglasses, hats, towels, and cover-ups are needed - Reusable water bottle Provided - Snorkel Gear - Lunch, drinks and snacks Waiver to be signed at check-in - Please provide access to the attached waiver form to everyone in your party over 18. Once onboard, our crew will go over the waiver with all passengers and provide you with our copy to sign. Please don’t sign until onboard. - Click link to view our waiver: https://cdn.filestackcontent.com/r6DSjk62TsivPbgisduL - Each person will sign our waiver in person once you arrive for the tour Cancellations It’s always good to have a back-up activity in the off chance of cancellation (bad weather, etc.). Charters we cancel are rescheduled whenever possible, and fully refunded if not. Terms & Agreements https://sailhawaii.com/terms/ Sea you soon!