Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

Meeting and Pickup

Redemption Instructions

Thank you for your booking . Please plan to arrive at the meeting point 10 minutes before the scheduled time (no need to arrive earlier because the team will only be able to receive you at the exact time of your reservation). Our technical area to start the briefing before the tour is inside the parking so don't panic if you don't see any shop or member of the team when you arrive it is normal everything is inside the Parking, a member of the team will come upstair to start the briefing just wait for him . ATTENTION : Being late more than 10 minutes after the scheduled time of the tour will result in a no-show and the reservation will be lost , the team and the other customers will not wait for any latecomer more than those 10 minutes , this is why we expect from you to arrive 10 minutes prior to the start of the tour so the team is able to start the security briefing for everybody . If you think you are gonna be late you can send us a text message or a whatsapp message on this number +33672237025 . Please note that adults ( over 18 years old ) need to be minimum 1m55 or 5'01 feet to drive since the passenger seat is only for kids or eventually teenagers. Please note that for your safety flip-flops and heels are not accepted on our tours , if you do not have closed shoes on the day of the tour you will be offered a rental of shoes + purchase of socks for €15 , if unfortunately you refuse this alternative you will not be accepted on the tour and your place will be considered lost and charged .