Cancellation Policy

All sales are final. No refund is available for cancellations.

Meeting and Pickup

End Point

Redemption Instructions

Please meet your guide in front of Shinjuku Alta. Alta is on Shinjuku-dori street just across from the East Exit of the JR Shinjuku Station. It is identifiable by a massive screen. The star sign on this image (exit B13 of metro subway) is where your guide will be standing: https://goo.gl/1CAU69 - Please ensure punctuality. The tour will end on time at 9:00 pm even if you arrive late. Please note that the tour will be canceled without a refund if you fail to arrive by 7:15 pm, regardless of the reason. - Please note that if you wish to enter a bar during the tour, you must pay for all drinks and table charges on the spot, including the tour guide's ones. - All bars and izakaya pubs in this area require ordering at least one drink per person who enters or sits at the bar, even when a customer or the tour guide doesn't want to eat or drink anything. - For the smooth meeting, we kindly request that you share a photo of yourselves with us. This will help your guide recognize you at the meeting point. - If you have any questions, please feel free to send us an e-mail anytime at hello@gaijintours.com