Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

Admission is valid for the day of booking and is not restricted to a specific time. Relax and unwind at Rotorua’s Polynesian Spa – a world-leading retreat offering natural mineral bathing and rejuvenating spa therapies. Our geothermal waters nourish the skin and relieve tired muscles, aches, and pains, while both ancient and modern techniques restore balance. Complemented by a healthy café, Polynesian Spa refreshes the body inside and out. This ticket provides access to the Pavilion Pools, featuring 8 pools offering a variety of different temperatures. The Pavilion Pools offer a lakeside geothermal bathing experience, utilizing both alkaline and acidic mineral springs – a must-do during your visit to the area. Please note, the Pavilion Pools are for adults only (ages 12 and over). Enjoy the modern café and gift store, where you can purchase bathing suits, towels, thongs, and spa products. Please note, Polynesian Spa is a cashless facility; payments can be made via card or mobile payment options. Polynesian Spa reserves the right to refuse service to intoxicated persons or those showing signs of intoxication. Consult your doctor before arrival if you have heart conditions, are pregnant, or have other serious medical concerns.