Ticket Information

Description

Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Pickup Information

- A supportive surcharge applies for pick-up and drop-off points outside the free service areas (please check the exclusions for more details). - The departure time is subject to daily water conditions, which are forecasted by OnBird's operation team. - As this is a shared transfer, early or late pick-up may occur. The exact pick-up time will be confirmed on the day of travel, depending on the group size and water conditions. - For guests staying in the Cay Sao Beach area, please come to the designated pick-up point in the center.