Ticket Information

Description

Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

End Point

Pickup Information

Transfer Instructions with TransferIn Once you receive your Booking Voucher, our team will contact you to confirm Meeting Points and how to identify your operator at the airport or hotel When arriving at Cancun International Airport, follow these steps: 1️⃣ After migration and customs: Claim your luggage. - Go to the exit marked as: ✈ "Travel Agencies / Groups / Precontracted Service". ❌ **Avoid going out the door of "Family and Friends"** (if you do, you will not find your driver; call us immediately). 2️⃣ Locate the meeting point: Terminal 2 and 4: "Welcome Bar" area. - Terminal 3: "Margaritaville Bar" area. - Driver is ready 20min after flight arrival and up to 60min wait 3️⃣ Identify your driver: - You will be waiting with a visible sign (**TransferIn** logo and the name of the reservation holder). 4️⃣ Tackle calmly: - Show your Reservation Voucher and Identification to the operator. - When leaving the airport, enjoy cold water and refreshing towels courtesy of TransferIn. 5️⃣ Upon arrival at your hotel: - The operator will verify that you do not forget anything in the unit. - It will assist you with your luggage to ensure a smooth arrival. Need assistance during the process? Call us at the number provided on your reservation. MX +52 998 388 7322 -- Transfer Instructions (Hotel - Airport) To ensure a smooth and punctual journey during your airport transfer, follow these prompts: 1️⃣ **Collection point: - The unit will be waiting in the lobby of your hotel 10 minutes before the scheduled time in your reservation. - Please specify clearly the name of your hotel (in Cancun Centro** or Hotel Zone, PlayCar, or Playa del Camen Centro, etc.) when confirming your reservation. 2️⃣ **Waiting time**: - Our operator will wait a **maximum of 10 additional minutes** after the agreed time. - We recommend you be ready in time to avoid delays in your itinerary. 3️⃣ **When boarding**: - Present your Booking Voucher and ID to the driver. - Enjoy a comfortable and safe journey to the airport. **Do you need to modify your reservation or have questions?** Contact us in advance for adjustments. MX +52 998 388 7322