Ticket Information

Description

Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

Covered Walking Shoes are required for all participants. Need to contact us for any reason? Please email info@maukamakaiadventures.com or call +1-808-640-7557. Mahalo!

Pickup Information

CRUISE SHIP PICKUP INSTRUCTIONS: Upon disembarking the cruise ship in Hilo, head through the passenger terminal and look for your guide standing to the left near the pre-arranged tour operators with a sign that reads "Mauka Makai Adventures". Please check in with your guide 15 minutes prior to tour start time. HILO AIRPORT PICKUP INSTRUCTIONS: Please schedule your flight to arrive at the Hilo Airport a minimum of 30 minutes prior to the tour start time. We require your airline flight number and arrival time to schedule pickup at the airport. As you disembark the airplane head towards Baggage Claim “D”. Look for the tour operator parking area near the restrooms. Our vans are marked with the logo "Mauka Makai Adventures".** HILO HOTEL PICKUP INSTRUCTIONS: We provide pick up service at Hilo Hotels along Banyan Drive only. Please meet your tour guide near the front entrance to the lobby, our vans are marked with the logo "Mauka Makai Adventures." We may also contact you prior to the tour to make arrangements for a meeting location. ALL OTHERS STAYING ON ISLAND: If you are driving from Kona, Waikoloa, or another part of the island, please meet us at the Hilo Mo'oheau Bus Terminal (329 Kamehameha Avenue, Hilo, HI 96720). There is free parking adjacent to the bus terminal. Look for our van parked in the parking lot with the "Mauka Makai Adventures" logo on it. OR MEET US AT THE VOLCANO: You may choose to meet us at the Hawaii Volcanoes National Park Kilauea Visitor Center. This option would be for a Volcano Only Private Tour (all of the tour time will be in Hawaii Volcanoes National Park, the sites in Hilo will not be included). Park entrance fees will apply to your vehicle and the tour start and end time may be adjusted.