Ticket Information

Description

2019

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

End Point

Redemption Instructions

Thank you for your booking. IMPORTANT: The Meeting Point is Queensway Underground Station (NOT KENSINGTON PALACE) https://goo.gl/maps/2zVFJv69m5pJmHzi7 Please note we meet at Queensway Station and not the Palace. Your guide will supply you with your Palace Tickets on arrival. Please do not ask the driver to go to Kensington Palace as this is a long way from Queensway Station! On the day of your booking, please arrive at least 10 mins before the experience starts, this is a private tour but we ask that you arrive on time so we can stay on schedule. Please ensure we have the right phone number for you on the booking as we will call you as needed. Our phone number is +44203 538 0737 We regret we cannot offer refunds if you miss the tour for any reason. - We meet outside of Queensway Underground Station (Central Line) - Please wait outside the station (next to the red phone box at 1 Queensway. There is a Chinese Restaurant called the Fortune Cookie as an additional landmark. Please speak to your guide prior to the tour about your allergies or food intolerances or send us an email to toptastingtours@gmail.com. you can also contact us by messaging Viator or on the phone number provided. Gratuities .. The High Tea Service includes Service Charge for the palace staff. .. The tour itself does not include any Guide Gratuities and they are entirely at your discretion. We look forward to meeting you. Should you have any special requirements please do not hesitate to drop us an email.