Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

How to redeem a ticket: 1) On the day of your reservation you will receive an email with login information to your Audioguide around 9 am in the morning. (If you can not see this email, please check your SPAM folder) 2) Please click the link in your email that will redirect you to a login page - all of the login information is prefilled. If not, you can find them in the email. 3) Please hit the login button. 4) In the Audioguide menu, you will find an Entry ticket. 5) Please scan this entry ticket at the entrance scanner. 6) You are IN. 7) Please go back to the menu, and open Stage 1 of your audioguide. 8) Hit the play button, and enjoy your visit!