Ticket Information

Description

Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

Please contact nzbiketrails after booking to confirm the pickup location and to discuss the preferred or most appropriate trail to ride as a group. The choice includes the Queenstown Trails, Wanaka & Hawea Trails, Lake Dunstan Trail, The Best 30km of the Otago Rail Trail and the Roxburgh Gorge (additional boat costs apply on Roxburgh). For families with young children 8 years+ nzbiketrails would recommend a selection of the Queenstown Trails, Wanaka & Hawea Trails or 'The Best 30km of the Otago Rail Trail' (Auripo to Chatto Creek Tavern). These are easier Grade 1-2 Family Friendly rides. We will get your children comfortable riding our fleet of kids 24"/26" ebikes dependent on their size before you start off. Do not worry if this is your child's first e-bike ride - providing they are confident on their own bikes at home they will be good. On our 24" bikes we use Specialized Levo Turbo SL kids e-bikes. These bikes are very light compared to normal e-bikes. On Lake Dunstan and the Roxburgh Gorge kids should be 10 years and over. They should also be confident on riding a bike and riding safely on a trail without any road access. These rides are smooth compacted gravel so they will be riding on a good surface but they will have to navigate blind corners and thinner parts of the trail. We can advise on the best trail once you have booked. nzbiketrails regularly takes riders between the ages of 8 years and 80 years across our trails.

Pickup Information

nzbiketrails will contact you to confirm a single pickup point for your Private Bike Tour. Please ensure that your phone number is correct so that we can confirm the pickup details. Typically dependent on the trail chosen pickup will be between 0800hrs and 0930hrs. This will be confirmed when nzbiketrails contacts you. Pickups beyond the historic bridge/Dam (close to the Hilton Hotel), on the way to Jacks Point, will incur additional charges.