Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

Welcome to your next adventure! On this tour, we are happy to accompany you on this unique journey. Get ready for breathtaking scenery, exciting activities and exceptional service. We are sure you will live unforgettable moments! "We want to thank you sincerely for choosing this tour. We are honored to be your host and are committed to providing you with an exceptional experience. We hope you enjoy every moment and take unforgettable memories!"

Pickup Information

We offer roundtrip transportation (from the hotel or meeting point, as appropriate) for all travelers booking this tour. Areas where the transport service applies: CANCUN: * Downtown Cancun (Applies for meeting points only). * Hotel area * Puerto Juárez * Playa Mujeres * Costa Mujeres * Puerto Cancun PUERTO MORELOS : * Bus stop at Chedraui Puerto Morelos supermarket NOTE: Some hotels or resorts on the list do not allow access to the facilities, so pickup at the nearest entrance or entrance applies. NOTE 2 : Some hotels or resorts are located in hard to reach areas (very narrow streets, alleyways, dilapidated streets, blockages or for security reasons), so pickup at the nearest point applies. NOTE 3 : The exact pick-up time varies by hotel. The time shown on your ticket is the general pickup time in Cancun. * If your hotel is not listed, ask us if we can pick you up there or what the nearest meeting point would be. * * You will receive a final confirmation message (one day before your scheduled tour date) with the exact time and pickup point, in your contact information.