Ticket Information

Cancellation Policy

All sales are final. No refund is available for cancellations.

• 0% refund if cancelled 0+ days before the start date

Redemption Instructions

Before You Go * Confirmation: Once you book, we’ll send you a voucher with all the details. * ID Check: Please bring a valid photo ID (passport or driver’s license) for entry. * Arrive Early: Arrive at least 15 minutes before your time slot to check in and pass security. * Accessibility: The castle is partially wheelchair-accessible; however, some areas involve stairs. * Travel Light: Only backpacks and small bags are allowed. Sharp objects, pens, and food items are restricted for security reasons. * Comfort First: Wear comfortable shoes and be prepared for walking and stair climbing. Weather Note Rome’s beauty shines in every season, but this experience is subject to weather conditions. In case of rain or closures, we’ll offer an alternative date or a full refund.