Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

The tour can be changed without notice due to weather and traffic. You can start the tour directly from the meeting point, or use the free collection service from your hotel. Please refer to the Concierge for information about collection schedules. In order to improve the quality of our services and to avoid delays in the collection to each hotel, we kindly ask for your cooperation to be ready at the lobby of your hotel at the scheduled time. Local supplier Welcome Italy: Head Office (from 10am to 7pm on Monday to Friday) +39 0687772364 / +39 0687760030 Tool-free (from Italy) 800960188 Emergency +39 3890055460 or +39 3208216235 Hotel pickups commence approximately 30 - 60 minutes prior to this time