Ticket Information

Description

Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

We offer pick-up service for participants staying in Downtown Monterrey and San Pedro Garza García (Valle Oriente) If your accommodation is not in these areas, please meet – right in front of Starbucks You'll receive a message or phone call around pickup time to coordinate with your guides. Insurance Form (Required for All Participants) Each person must fill out the insurance form individually, as the insurance is personal and mandatory for every traveler : https://lyliaventuras.notion.site/38e123ef15c48097bd97c56141caca42?pvs=105 Once you've completed the form, you'll receive a summary of the tour via WhatsApp. If you don’t receive it, you can request it directly at: + 52 81 2201 0579 Need transportation from the airport or another area? Just let us know in advance so we can help coordinate the logistics. Can’t wait to share this adventure with you! If a participant does not show up on the day of the tour, or arrives more than 15 minutes late, we will unfortunately have to cancel their spot without a refund. This policy allows us to respect the group's time and begin the experience safely and on schedule.

Pickup Information

recommendations - Present yourself in time and form at the meeting point. - Consider the time of the tour (If the tour consists of transfers + duration of the tour) - Follow all the instructions of the responsible guides - Have previous knowledge of rappelling (If it is the first time, take the rappelling workshop for beginners) - Fill out the registration form with true data (specifying injuries, illnesses or allergies, if applicable). - Read the full adventure page in advance at https://lyliaventuras.com/producto/matacanes/