Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

Please provide us with a WhatsApp cellphone number or email address so that we can send you your official admission ticket for the Robben Island tour. Travelers are requested to arrive at the Nelson Mandela Gateway to Robben Island, Clocktower Precinct, V&A Waterfront, 30-minutes before the boat departure time shown on their ticket. Please bring along your passport (copies accepted) for verification by Robben Island authorities on the day of the tour. Please provide us with the full names and date of birth for each participant when booking this tour. Without these details, we cannot allocate your official admission ticket. This offer is recommended for Non-South African travelers. It is not recommended for South African residents as they qualify for special rates. All bookings are non-refundable as Robben Island does not accept cancellations for refunds. Please ensure you have provided us with the correct details and chosen your correct departure time slot. In the event that Robben Island cancels the boat trip due to unfavorable weather conditions, you can either reschedule for the next available date or you may contact us through Viator/TripAdvisor Experiences for a full refund. Please bring along a warm jacket in case of cold weather conditions at sea.