Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

***CRUISE SHIP PASSENGERS*** KINDLY READ CAREFULLY AND SAVE THESE DIRECTIONS BEFORE YOUR TOUR DAY TO AVOID MISSING YOUR EXPERIENCE! ________________________________________ CHECK-IN TIME Please meet our Staff 15 minutes BEFORE your tour start time. All tours operate on LOCAL TIME (Cozumel Time) — please verify any time difference with your cruise ship. Our Staff will be wearing Top Cozumel Tours uniforms. ________________________________________ WHERE TO MEET US Cozumel has three cruise ports. On the day of your tour, VERIFY with your cruise ship which port you have finally arrived at and follow the directions related to that specific port from the list below REGARDLESS OF ANY PREVIOUSLY SELECTED PICK UP POINT. ________________________________________ INTERNATIONAL CRUISE TERMINAL - SSA MEXICO Exit the terminal and cross the street to the Royal Village Shopping Center. Our Staff will be waiting below the Hard Rock Giant Guitar (outside the Hard Rock souvenirs store). ________________________________________ PUERTA MAYA CRUISE TERMINAL Exit the terminal and walk approximately 100 yards toward downtown. Cross the street toward the Pemex Gas Station — our Staff will be waiting outside the 7-Eleven right next door. ________________________________________ PUNTA LANGOSTA CRUISE TERMINAL Exit the terminal and walk over the bridge into the Punta Langosta Shopping Mall. Our Staff will be waiting outside the Starbucks, next to the lighthouse. ***HOTELS & PLAYA DEL CARMEN PASSENGERS*** Select any of the above pick up locations and include the name in your reservation. DO NOT FORGET YOUR VALID DRIVER’S LICENSE AS YOU WILL BE DRIVING. ________________________________________ 2. CONTACT INFORMATION If you need assistance at any time, feel free to call, text, or WhatsApp us at +52 (987) 114-3836.