Ticket Information

Description

Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

The customer has to reach out to the supplier to confirm the exact pick up time, it depends on the location of the hotel Dear Visitor: Please note that backpacks are not permitted inside the Chichen Itza archaeological site. This policy applies to all types of backpacks without exception and aims to improve safety, the visitor experience, and the preservation of the site. We recommend bringing only essential personal items and using small bags or other permitted alternatives. Thank you for your understanding and cooperation.

Pickup Information

Meeting points for travelers that are in downtown hotels and Airbnb’s or any location that we can't reach: Playa Del Carmen: Coco Bongo at Playa Del Carmen Tulum: There is no pick up in any hotel or Airbnb, the meeting point will be at Super Aki market main gate over in federal avenue The pickup time is set according to your location and star at 06:00 am, the travelers that doesn't provide pick up location will need to get in contact with us as soon as possible, otherwise we will be not be able to provide the service. The tour can last more than 12 hours due to traffic and pick-up logistics, since it is a shared tour of around 55 people and depending on your location, the time can be extended. The taxes for ruins preservation will be required on board.