Ticket Information

Description

Hotel Zone Shared Van Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

• The duration of transfers are approximate, the exact duration will depend on the time of day and traffic conditions • Each traveler is allowed a maximum of 1 suitcase and 1 carry-on bag. Oversized or excessive luggage (e.g. surfboards, golf clubs or bikes) may have certain restrictions, please inquire with the operator prior to travel to confirm if your excess luggage is acceptable

Pickup Information

From Airport: Terminal 2 (Domestic Flights): Head to the first exit on the right (transfers to hotels) and wait at the "Welcome Bar." Terminal 2 (International Flights): Head to the exit and wait at the "Welcome Bar" located in front of the parking lot. Terminal 3 (International Flights): Head to the exit and wait at the "Air MargaritaVille" bar. Terminal 4 (Domestic and International Flights): Head to the left exit (labeled Hotel Shuttle). Then, locate the "Welcome Bar" next to the "Mini Market" and wait at "Platform D." IMPORTANT INFORMATION: • Upon arrival, ensure you have an internet connection to stay in touch with your driver. If your phone company does not have coverage in Mexico, you can connect to the terminal's wifi network, which is free and secure. • Before leaving the terminal, contact your driver via call, SMS, or WhatsApp to inform them that you are ready so they can enter your terminal, as you will lose internet connection once outside. • Do not accept assistance from taxi drivers or other transportation providers, as they may provide incorrect information and confuse you. To Airport: Your driver will be waiting in the hotel lobby. Please ensure that you are at your pick up point at least 15 minutes in advance.