Ticket Information

Description

Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

Thank you for choosing VIP Trans. We are located at the airport and are open 24 hours a day. Our phone number is +1 808 836 0317. If your pick up is within 24 hours, please call us to confirm your booking. For any complaints or information contact us at: customer@viptrans.com If you are arriving on a domestic flight please go to your baggage claim area. We will meet you there and will have a sign with your name on it. If you are arriving on an international arrival please exit customs to the curb. We will meet you at the curb and will have a sign with your name on it. Do not cross any streets without our staff. We will find you. Our staff wears green and white Hawaiian Style Shirts. If you want you can call us when you arrive. It is not necessary. For departures to the airport, we ask that you be at your hotel's main entrance at your desired time and allow a window of 15 minutes in case the driver has another stop. You can call us as well to confirm your departures.

Pickup Information

Service from the airport: Due to COVID we don't have any representative inside the airport. Please call our office and we will guide you to your shuttle. Passengers are picked up from their hotel or Resort designated shuttles pick up area* at least 3 hours prior to their flight departure time and dropped off at their airline. * Please confirm with your hotel’s or Resort’s front desk for the pick up location.