Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

Meeting and Pickup

Redemption Instructions

INSTANT DIGITAL DELIVERY — HOW TO USE YOUR TICKET: 1. After purchase, your unique access link is delivered to the email address used at booking — usually within 1-2 minutes. Check your spam folder if you don't see it. 2. Open the link on your smartphone (iPhone or Android), or directly in your car's built-in browser (Tesla, BMW iDrive, Mercedes MBUX, Polestar, Ford Sync 4). 3. Allow GPS location access when prompted — this triggers automatic narration as you approach each landmark. 4. Press "Start Tour", select your interests, and begin driving, walking, cycling, or riding a hop-on bus anywhere in Sydney. BEFORE YOU START — IMPORTANT: - iPhone: Settings → Display → Auto-Lock → "Never" - Android: Settings → Display → Screen timeout → longest option - Plug into a car charger (GPS + audio drains battery fast) - Keep the browser tab in foreground — switching apps pauses the tour - Continuous mobile data required (Australian SIM recommended) If your access link doesn't arrive within 5 minutes, email info@sydneytourguide.com.au with your Viator booking reference — we respond within 1 hour.

Pickup Information

IMPORTANT — This is a self-guided digital audio tour, NOT a physical pickup tour. You will NOT be picked up by any vehicle or guide. Instead, after purchase, your access link to the audio tour is delivered instantly by email. The locations listed above (hotels, airport, cruise port) are SUGGESTED STARTING POINTS — you can begin the tour from any of them, OR from any other location of your choice in Sydney: - Your own hotel (any in Sydney CBD, Bondi, Manly) - Your rental car pickup desk (Hertz, Avis, Bayswater, etc.) - Any bike or scooter rental shop - Any train station or ferry wharf - Any cafe, park or street where you happen to be How to use: 1. Open the access link on your phone (or directly in your Tesla / BMW / Mercedes / Polestar built-in browser) 2. Press Start 3. Begin walking, driving, cycling or riding a bus 4. The 140+ Sydney attractions will be narrated automatically as you pass them A continuous mobile data connection is required. Australian SIM with prepaid data works perfectly. If you have technical issues — email info@sydneytourguide.com.au and we will respond within 1 hour.