Ticket Information

Cancellation Policy

All sales are final. No refund is available for cancellations.

• 0% refund if cancelled 0+ days before the start date

Meeting and Pickup

Redemption Instructions

Additional pickup details - If you choose Sevilla, we can meet at Puerta Jerez; there is no pickup service. - If you choose pickup and drop-off from Málaga, Marbella, Estepona, Torremolinos, and Benalmádena, Gibraltar, and Sotogrande, you must pay the driver an additional cost of €500. - If you choose pickup from the city of Cádiz and its port, there is an extra charge of €400, which must be paid to the driver on the day of the visit.Once the tour is confirmed, the local tour operator will send you the appointment time as soon as possible The pickup time from Málaga Province and Cádiz Province will be arranged to ensure timely arrival for the scheduled tour. The appointment time printed on the voucher is approximate and helps us understand at what time the customer wants to start. We will try our best to respect it, but please note that you should expect an email with the exact appointment time. Please understand that on specific dates, there may be limited tickets, and we may need to change the appointment. All travelers must bring their passport or physical identity card on the day of the visit. When you make the reservation you must give us the identity data of all the passengers since the Alcazar tickets are nominative.