Ticket Information

Description

Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

Kindly remember to bring with you in cash $11.00 US p/p of the National Marine Park Fee not included in your ticket.

Pickup Information

**Staying in Cozumel** One Staff member of Tortugas Cozumel will greet you outside your hotel. IMPORTANT ⚠️We can't meet directly at your hotel lobby, kindly proceed to the main access. Airbnb travelers, kindly provide the exact address at the time of your booking. **Ferry Terminal from Playa del Carmen (Mainland)** Kindly meet us at the exit of the ferry terminal by the swallows sculpture. Our Staff wearing Tortugas Cozumel shirts will be expecting you. **Punta Langosta - Cruise Terminal** Exit your Cruise Terminal and walk through the bridge to Punta Langosta Mall. Kindly proceed to the Starbucks right next to the lighthouse. Our staff wearing Tortugas Cozumel shirts will meet you outside the convenience store. **International Cruise Terminal - SSA Mexico** Exit your Cruise Terminal. Across the street you'll find The Royal Village Shopping Mall. Our Staff wearing a Tortugas Cozumel shirt will meet you by The Hard Rock Cafe. **Puerta Maya - Cruise Terminal ** Exit your Cruise Terminal. Kindly walk 100 yards towards downtown. Across the street you will find a 7-Eleven. Our staff wearing a Tortugas Cozumel shirt will meet you outside the convenience store.