Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

Meeting and Pickup

Redemption Instructions

Check-In opens 8:15 AM, Bus Departs 8:30 AM SHARP We meet at 1759 Regent Rd, EH8 8DR, in front of Burns Monument. What3Words: ///allow.topped.joined. If using Apple Maps, please reference the Burns Monument. We are unable to wait for latecomers under any circumstances and there will be no refunds for missed tours. It is vitally important that if you are arriving at the departure point by taxi or local bus that you leave enough time to get there for the departure time. • Due to safety regulations and insurance, we operate a minimum age requirement of 7 years old for all of our tours, including private excursions, we are unable to make any exemptions. Your child must be 7 years old at the time of departure, we cannot take children on board who will be turning that age while on tour. • Should your driver-guide be unsure of the age of your child, you may be asked to produce a government-approved photographic ID, such as a passport, in order to verify their age. • Additionally, we have to ensure that our seat belts fit all passengers properly and we are unable to accommodate anyone under 1.2m in height. even if your child is 7, they must meet the minimum height requirement. • We will not be contactable on the morning of departure. It is important that you contact us with any questions before your departure day. Most commonly asked questions are covered in our Essential Information/FAQ section of the website: https://www.thehairycoo.com/essential-info/ • Safety of all passengers on board is the responsibility of your driver-guide and, if they are not 100% content that your child meets these requirements you will be unable to travel. Refunds will not be issued in this instance.