Ticket Information

Cancellation Policy

All sales are final. No refund is available for cancellations.

• 0% refund if cancelled 0+ days before the start date

Redemption Instructions

KNOW BEFORE YOU GO: 1. Please be aware that there is no physical ticket redemption point. Entry tickets will be delivered to you via WhatsApp or email 18 hours prior to your scheduled visit. As we do not have access to your email address, if the phone number provided does not support WhatsApp, kindly contact us at geminirometours@gmail.com with the lead traveler’s name and the date of your visit. We will then ensure your tickets are sent to you within the promised timeframe. 2. Nominative tickets: full name, passport/ID number, and nationality are mandatory for each traveler at booking. Tickets cannot be issued without them. Bring the same passport or photo ID used at booking — security checks names at the entrance, and mismatched names mean denied entry with no refund. 3. Arrive 15 minutes early: Your entry time is strictly enforced with a short grace period. Late arrivals are not admitted and tickets are not refunded. Allow time for airport-style security screening. 4. Timed entry, unlimited stay: You must enter during your selected slot, but once inside you can stay until closing. Most visitors spend 60–90 minutes. 5. * Opening hours vary by season: Open daily year-round. Saturdays always close at 6 PM; Sunday entry starts at 10:30 AM after mass. 6. Quiet Hour (9–10 AM daily): Visitors must keep silence and use earphones for the audioguide. Bring your own earphones and download the official app over Wi-Fi before arriving. 7. Dress code: This is a working basilica — shoulders and knees must be covered; no see-through clothing, hats, or beachwear. 8. Towers not included: This ticket covers the basilica interior and museum. Tower access requires a separate ticket. 9. The crypt, where Gaudí is buried, can be visited free of charge during worship hours via a separate entrance. 10. Bags: Normal backpacks and handbags are allowed; large luggage is not permitted inside. 11. Accessibility: The basilica interior and museum are wheelchair accessible.