Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

Meeting and Pickup

Redemption Instructions

Includes an app-based self-guided experience, so you do not need any in-person guide. STEPS TO GET YOUR GUIDEALONG AUDIO TOUR: 1. SIGN IN + REDEEM your VOUCHER CODE: https://store.guidealong.com/voucher 2. DOWNLOAD the GuideAlong App 3. SIGN IN to the GuideAlong app with the same Apple or Google account as Step 1 4. DOWNLOAD the Audio Tour NOW FIND YOUR VOUCHER CODE AND INSTRUCTIONS - Email: Search for “GuideAlong”. Check All Mail and junk/spam. - Text: Search for “GuideAlong”. - This Ticket: Find the VOUCHER CODE at the top under the QR code and redeem at Step - Viator App: Open your booking and Contact Support > Contact Tour Operator. - TripAdvisor App: Account > Messages. - Support: Call GuideAlong toll-free on 1866-477-1791. DOWNLOAD THE GUIDEALONG APP & TOUR NOW You must download the GuideAlong app and tour to your phone over WiFi or cellular data beforehand. If you can OPEN your tour and see START TOURING, it is downloaded. No service is required while touring. FLEXIBLE TRAVEL DATE There’s no expiry date or time limit for your tour. If your plans change, there’s no need to change your travel date. CHARGING & SOUND Use a USB/C car charger adapter in the auxiliary power outlet (cigarette lighter) to keep your phone charged, not the vehicle's USB port. Audio will play through Apple CarPlay and Android Auto, and the app’s map will display on your phone. Connect your phone via Bluetooth to listen through the car stereo: guidealong.com/travel-tips-bluetooth/. HELP & SUPPORT - FAQs: See the GuideAlong app’s Help menu or online FAQs at guidealong.com/faq. - Contact GuideAlong Support: Call toll-free 1866-477-1791, chat online at guidealong.com, or email info@guidealong.com.