Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

After booking, you receive an email and sms with instructions and your unique game link. Please note that this email with instructions and your personal link will arrive in a separate message, not in the booking confirmation mail. When you are ready to play, make your way to Kunstverein in Frankfurt, located right in the city center. Once there, simply open your game link and start your adventure! The game is completely self-guided, so there is no need to enter any building or wait for a guide. Everything takes place outdoors in the heart of the city, giving you full freedom to explore at your own pace. No app download is needed, just use your smartphone with an internet connection to play. You can pause the game anytime and continue later, making it a flexible and fun experience that fits your schedule. If you experience any problems starting the game or accessing your link, don’t hesitate to contact us. Our friendly helpdesk is available 7 days a week to assist you quickly so you can get back to exploring. Before you set off, make sure your phone is fully charged, your GPS is turned on, and you are wearing comfortable shoes. Get ready to uncover the secrets of Frankfurt while solving puzzles, discovering hidden gems, and enjoying an unforgettable adventure!