Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

I Asia Thailand will contact you shortly after your booking to reconfirm and advise your pickup time and location (if required). Please ensure that you have entered the correct contact details upon booking. If you have not been contacted by I Asia Thailand, please call us at +66 96 821 3089 (hours of operation are from 08.00am to 18.00pm Monday to Friday and 09.00am to 17.00pm Saturday and Sunday) or email to guest@iasiathailand.com If you will not be arriving at your destination with sufficient time to ensure reconfirmation, please contact the local service provider prior to travel. Please make your way to the ticket booth and show your ID