Ticket Information

Description

Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Pickup Information

Mr. Orange: The Perfect Start to Your Journey Home Your airport pickup is more than just a ride — it’s a seamless and reassuring service experience. We are with you every step of the way. How It Works 1. Instant Confirmation & Guide Once booked, we’ll send a detailed step-by-step guide (with text and visuals) so you know exactly what to expect. 2. Pre-Departure Assurance We send your driver’s name, phone number, license plate, and a real photo of the vehicle. (We are one of the few offering real car photos — guaranteeing no surprises!) 3. Flight Monitoring We track your flight in real time. Whether you land early or late, your driver adjusts accordingly. 4. Warm Welcome upon Landing The moment you land, you’ll receive a welcome message and a photo of your driver holding a name sign in the arrival hall. No wandering, no confusion. 5. Full Support From deplaning to customs and baggage claim, our team is online to assist you in your language. Need currency exchange or a SIM card? Let us know in advance. 6. Smooth Transfer You’ll be escorted to the car and taken to your hotel via the most efficient route. Choose Your Vehicle To ensure comfort and enough space for luggage, please select based on your group size: Luggage Capacity (28" suitcase) 1–2 passengers → Sedan (fits up to 2) 3–5 passengers → 7-seater Minivan (fits up to 5) 6–9 passengers → 14-seater Van (fits up to 9) 10–12 passengers → 19-seater Van (fits up to 12) 13–15 passengers → 33-seater Bus (fits up to 15) Note a. ) a 28” luggage size： (L)76cm ×(W) 51cm × (H) 31cm (with combined dimensions not exceeding 158cm). b.) a folded stroller is considered a piece of checked luggage. c.) a folded Wheelchair is considered two piece of checked luggage. Extra Luggage Tip: If you have more bags than listed, please add one extra passenger when booking. Example: 2 passengers + 3 bags → Select "3 people". This ensures we assign a larger, more spacious vehicle. Booking Tips Accurate Info: Please provide the correct number of travelers and bags for the best match. Extra Space: Want more legroom? Simply add one more passenger to your booking for a larger vehicle. Infant Seats: Need a car seat? Leave a note at least 3 days in advance, and we’ll prepare it free of charge. Service & Fees Coverage: Includes up to 40 km (covers almost all downtown Shanghai hotels). Outskirts Fee: For distant locations (e.g., Songjiang, Qingpu, Zhujiajiao...), a small surcharge applies: Sedan:~CNY 5/km Larger Vehicles:Slightly higher rates Transparency: We confirm all details and extra charges in advance. No hidden fees. ⏰ Waiting Time Policy Free Waiting: 2 hours after your actual landing time. Overtime Fee: USD 5 / CNY 35 per half hour thereafter. No-Show Policy: If we cannot reach you within 2 hours of landing, the driver will leave. This is considered a No-Show, and the service will be marked as completed with no refund. Stay Connected: Please keep your phone reachable. If plans change, contact us immediately — we’re here to help. Beyond the Transfer Our service doesn’t end at your hotel. Throughout your stay in Shanghai — or if you travel to other cities in Mainland China, Hong Kong, or Macau — we are available 24/7 for any questions or assistance. We are your trusted travel partner — always by your side.