Ticket Information

Description

Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

Cruise Terminal Pickup, The driver will meet you with your name on a Board Sign just by the exit of the cruise terminal at the specified pickup time. (Please do not wait for your driver at the vehicle pickup and drop-off area) The pickup time is the disembarkation time that the driver will arrive at the cruise terminal. If you are travelling with a cell phone please let us know the number before the travel date so the driver may communicate with you on the day. If for any reason you need to contact the office or cannot locate your driver, please call our Free UK number on 0800 612 8914. If waiting time at the cruise terminal exceeds 30 minutes from the set pickup time, an additional charge will apply £ 10.00 for every 10 minutes plus any additional car park charges. The driver will leave the cruise terminal 60 minutes from the set pickup time, If not able to make contact with the passenger, If you experience any delays in disembarking the cruise ship, please contact the office as soon as possible to avoid a no-show. If you wish to change the pick-up time, please let us know, We require a minimum of 48-hour notice from the travel date to adjust the driver’s schedule. Each traveller is allowed a maximum of 1 Big suitcase - 29x21x11 inches / 74x54x28 cm (25 kg to 55 lbs) and 1 Small carry-on bag - 22x14x9 inches / 56x36x23 cm. (15 kg to 35 lbs) By UK law, all luggage and other large equipment (e.g., foldable wheelchairs and Walkers) must not be placed in the seats and must be stored in the boot of the vehicle. Drivers will not risk this as they will incur points on their license if they are stopped and checked. Oversized or excessive luggage (e.g. foldable wheelchairs, Walker) may have certain restrictions, please inquire with the operator prior to travel to confirm if your excess luggage is acceptable

Pickup Information

The driver will meet you with your name on a Board Sign just by the exit of the cruise terminal at the specified pickup time. (Please do not wait for your driver at the vehicle pickup and drop-off area)