Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

Please note that VIATOR VOUCHER is NOT your entry TICKET for the site. This is a self-guided walking city tour and admission fees are not included. Check the email that you have received from Clio Muse Tours and prior to your visit, follow the instructions to access your audio tour. Please check your email spam folder as well and ensure you have internet access in order to download your tour and enjoy it offline. An Android or iOS smartphone is required. You also need to ensure you have enough storage space (required size for the app & tour: 100-150 MB). The audio tour can be used repeatedly both online and offline and travelers may use their headphones to best enjoy! There is no meeting point. The tour is designed to start at St. Peter’s Square (Piazza San Pietro, 00120 Città del Vaticano, Vatican City). The tour ends at the Vatican Grottoes below St. Peter’s Basilica. (Piazza San Pietro, 00120 Città del Vaticano, Vatican City). Hours of Operation: Apr-Sep 7:00-7:00pm Oct-Mar 7:00-6:30 pm **Grottoes: Apr-Sep 7:00-6:00 pm & Oct-Mar 7:00-5:00 pm Bear in mind that no live guide will escort you and that no extra equipment (smartphone, headphones, etc.) will be provided. In case you need any assistance, please contact support@cliomuseapp.com Enjoy!