Ticket Information

Description

Shuttle Shared Service : This is a shared transfer service, and you may be travelling with up to a maximum of 7 passengers on the same route. Duration: 2 hours: This time is estimated and depends on the traffic and the drop off location. Shared Shuttle Service Vehicle: Mercedes, Volkswagen, Kia or similar vehicle, depending on the number of passengers. Baggage Allowance Policy: Each passenger is permitted one large or medium suitcase, one small carry-on item and one personal item, such as a backpack. Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

End Point

Redemption Instructions

Please specify the pick up time and the terminal where the ship will dock

Pickup Information

Driver Details & Communication Your driver's name, phone number, and vehicle details will be sent within 12 hours of your scheduled pick-up, via email, text message, or WhatsApp. Please contact us if you have not received these details. We strongly recommend providing a mobile number available on WhatsApp or iMessage, as many of our clients have found these channels to be the most reliable way to stay updated. The driver will confirm their exact arrival time and provide live updates if you use either platform. Please ensure your phone is switched on to allow smooth coordination. If you encounter any issues, you can always reach the office or driver using the contact details provided. Meeting Points – Southampton Cruise Port The pick-up location at Southampton Cruise Port depends on the terminal where your cruise ship disembarks. Upon arrival, port staff will direct all passengers to the designated pick-up area. Your driver will be waiting at this point and will approach you directly once you arrive. If you cannot locate your driver, please remain at the meeting point and call the number provided. Pick-Up Time Coordination As this is a shared transfer service, we may occasionally make small adjustments to the originally selected pick-up time to coordinate multiple collections and ensure an efficient route for all passengers. If an adjustment is required, you will be informed at least 24 hours in advance with the updated schedule. Waiting Time Policy – Southampton Cruise Port We understand that disembarkation procedures may take time, so our policy allows for generous waiting: Free Waiting Time: 20 minutes after the scheduled pick-up time. Extended Waiting: If passengers do not show within 20 minutes, extended waiting fees apply thereafter. Charges are applied per 15-minute slot, starting from £12.50. These fees cover parking and driver time. Payment can be made in cash to the driver or by card via a secure payment link. Communication During Delays: In case of major delays in disembarking or collecting luggage, please notify your driver immediately to avoid confusion. No-Show: If after 45 minutes from landing the passenger is uncontactable or fails to appear at the meeting point, the booking will be classified as a no-show and a refund will not be possible. Luggage Assistance Your driver will meet you at the designated point, assist with your luggage, and escort you to the vehicle. Assistance is provided for both loading and unloading.