Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

Meeting and Pickup

Redemption Instructions

Please provide the following info for each participant: - Name - Height in cm - Weight in kg - Gender - Age - Are you able to swim? Please access the Manage My Booking portal at my.dive.is by typing your booking reference (DIV-###) and the name that appears on the booking. On the portal, you can sign your liability release waiver and your medical form. This is mandatory for every participant. If you need to change anything on your booking (date, time, number of participants), please contact Viator directly. A YES answer in Section 1 of the medical form means that the tour is unsuitable for the person. A YES answer in Section 2 means that they need to get our physician approval form signed off by their doctor. All participants above 60 years of age must have their doctor sign the approval form. This is a self-drive tour that requires meeting at Silfra. You can see the exact location at the following links:   - Parking lot P5 is where you need to park your car. Location: https://goo.gl/maps/afFjNP1PWJ1f8u3d9 - Meeting Point where you will find your guide waiting for you. Location: https://goo.gl/maps/HJa6fpY9RA2TYZZUA We suggest saving these two locations on your offline maps on your phone, just in case you don't get great reception once you enter the park. Please send all missing information directly to dive@dive.is for faster processing, quoting your BR- or DIV- reference.