Ticket Information

Description

Mini Van Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

We will contact you prior to your adventure to your phone number in the order we receive. Please expect a text or whatsapp message as the time gets closer to your date of tour. Please do provide hotel name and room number (if you have it already), and if you come on a cruise, please provide the cruise line name, we will monitor your assigned terminal the day of arrival and wait for you with a personalized sign just off the ramp of your cruise ship when you disembark. If we do not have these details, we will contact you to get this valuable information prior to your date requested. If we can not established any form of confirmation or communication, either via Viator, Email, Text or Phone Call, we will consider it a "No-Show" and no refund will be honor.

Pickup Information

Pickup Locations: We offer direct pickup from hotels, resorts, villas, Airbnbs, and the Puerto Vallarta Cruise Port (Puerto Mágico). Please provide your accommodation name and address. For hotel or resort pickups, send your room number after check-in so we can coordinate access. For villas and Airbnbs, please provide the full address or a location pin. Details unavailable at booking can be provided later. Cruise Port Pickup: Please provide your cruise ship’s name, arrival date, expected disembarkation time, and required boarding time. Your guide will meet you near the bottom of your ship’s exit ramp holding an Obi Tours® sign. We tailor your itinerary to your time ashore and plan to return you at least one hour before your required boarding time. Departure Times: Our standard departure times are 9:00 AM and 10:00 AM, local Puerto Vallarta time. Other pickup times may be arranged in advance, subject to availability. Please contact us before booking if you need a different start time. Accessibility & Mobility: Travelers with mobility needs are welcome. Our vehicles do not have wheelchair ramps or lifts, so guests must be able to transfer into a vehicle seat. Foldable wheelchairs and compact folding mobility scooters may be accommodated, subject to vehicle storage space. Please contact us in advance with your equipment’s dimensions, weight, and any assistance needs so we can confirm suitable arrangements. Traveling with Children: Infants and young children must travel in an appropriate child safety seat and may not ride on an adult’s lap. You’re welcome to bring your own seat. If you need us to provide one, please request it in advance and share your child’s age and approximate weight. Child seats are subject to availability and an additional fee.