Description

Merida City: Select this option if your hotel is located in all nearby areas, outside of downtown
Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

End Point

Redemption Instructions

Our services operate from 5:00AM to 11:59PM, if your arrival and/or departure falls outside these times please reach out to confirm availability. For any last-minute changes and/or delays, please reach out immediately, please note all last minute changes are subject to availability and can´t be guaranteed. **Airport Pickup:** Upon arrival, please collect your baggage and head to the Arrivals Hall. Your driver waits outside of the terminal in the Ground Transportation pick-up area holding a sign displaying an orange Merida Travel Experience logo. Please present your confirmation or photo ID upon pickup. Arrivals: Your transportation will be ready at exactly 30 minutes after your flight landing time and can wait up to 60 minutes after your flight landing time. If by any chance, you encounter any issues locating your driver please go to the main Ground Transportation Area. **Hotel Pickup:** Your exact pickup time will be confirmed a day before your flight departure, your driver will meet you at the lobby of your hotel. Please present your confirmation or photo ID upon pickup. Departures: Please be ready and waiting a few minutes before the confirmed pickup time, drivers are only allowed to wait a maximum of 10 minutes after the confirmed pickup time. Please present your confirmation or photo ID upon pickup. Please note pickups to/from multiple airport terminals/hotels are not allowed, pickup times are based on traffic/road limitations, any requests for changes will be reviewed and accepetd or rejected on supplier´s sole discretion. Transfer services are not exchangeable for any other services/routes.

Pickup Information

**Airport Pickup:** Upon arrival, please collect your baggage and head to the Arrivals Hall. Your driver waits outside of the terminal in the Ground Transportation pick-up area holding a sign displaying an orange MeridaTravel Experience logo. Please present your confirmation or photo ID upon pickup. Your transportation will be ready at exactly 30 minutes after your flight landing time and can wait up to 60 minutes after your flight landing time. Arrivals: If by any chance, you encounter any issues locating your driver please go to the Main Ground Transportation Area. **Hotel Pickup:** Your exact pickup time will be confirmed a day before your flight departure, your driver will meet you at the lobby of your hotel. Please present your confirmation or photo ID upon pickup. Please be ready and waiting a few minutes before the confirmed pickup time, drivers are only allowed to wait a maximum of 10 minutes after the confirmed pickup time.