Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

How to Redeem Tickets !!!! How to Redeem Ferry Tickets : ☆Collect Ferry Boarding pass at below location: Sindo Ferry (Harbourfront Centre) ☆Just showing the booking viator receipt can be exchange with ferry boarding pass at this location # If you did not receive your final ticket 48 Hours before your travel date, please feel free to contact our hotline no. # Kindly share your WhatsApp no (if available) For easy communication. # Any late from your side may be reallocated to a later time if available, otherwise, this will be auto-canceled with a charge 100%. # You do not need to show vouchers, just show them a mobile voucher or booking confirmation on mobile for this activity to our Guide. # Please note that activity time can be affected by several factors including weather, equipment maintenance, or safety protocols. # Agent reserve the right to cancel any booking because of bad weather condition or natural disaster. # Always try to book your service very carefully and Please always read the Inclusions and exclusions very carefully. # littering& smoking is prohibited inside the vehicle. • Passport must be valid for at least (6) six months from your travel period. • All booking changes must confirm directly to the operator (not to our tour guide or driver) • Please call or WhatsApp the hotline number at least 24 hours before to confirm your pick-up point.