Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

Congratulations on your purchase! For more details about booking this product, please contact our team at the destination: - Telephone number: +52 55 5522 8283 - Emergencies: +52 55 4950 5529 - Email: cancun1@amigotours.com Please be at the meeting point 30 minutes before the time selected. Meeting Point is: Puerto Maya Cancún (Boulevard Kukulcan km 16.2, Cancún Hotel Zone) Important notes: - Minimum age to participate is 6 years old. For safety reasons, children under 18 must always be accompanied by an adult. - Not recommended for people with severe physical or motor disabilities, heart problems, women with risky pregnancies, and people under the influence of alcohol or drugs.