Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

Please read this information carefully: • Your meeting point will be "Praça da Figueira" in front of the statue at 7:40AM. • The Sintra Tour departures on time. If you are not on time, we hold the right to departure without returning to your pickup point. If this happens, we will treat your booking as a no-show, and you cannot join the tour at a different location. • Please ensure your direct phone number includes the country code and is in working order to guarantee smoother communication. • Wear comfortable shoes suitable for walking on uneven surfaces. • The climate in Sintra varies a lot from Lisbon. Therefore, we suggest bringing a jacket/rain jacket or windbreaker. • Transportation is done in a van with nine seats. • A reasonable amount of walking is involved. For your information, Sintra is a mountain region, and some of the paths are uphill. Please consider this before your tour day. • We will be close to a cafeteria around 11:00AM, so we recommend you have breakfast before your pickup. • Eating or drinking inside the vehicle is not allowed (except water). • This tour offers a shared experience with up to eight guests. To ensure an intimate and personalized journey, each booking is limited to a maximum of 4 people. We kindly inform you that separate bookings may not be grouped together in the same tour. • We reserve the right to adjust our itineraries as needed to ensure everything operates smoothly and comfortably.